FREQUENTLY ASKED QUESTIONS
We strive to ensure that the product images on our website accurately represent the items you will receive.
Our goal is to deliver a product that meets or exceeds your expectations. If you ever receive a product that significantly differs from what was depicted on our website, please contact our customer support team, and we will work to address your concerns promptly.
You can view your sales receipts through the user account associated with the purchase. Here’s a general guide:
Login to Your Account:
Log in to the account you used to make the purchase My Account.
Navigate to Order History on My Account:
Once logged into your account, navigate to the “Orders ” section.
Locate the Order:
Look for the specific order for which you want to view the sales receipt.
Access the Sales Receipt:
Click on the order number or the “View” button.
Download or Print the Receipt:
Click on the “Download PDF” button.
If you have trouble finding your sales receipt, you can reach out to customer support for specific guidance on accessing sales receipts for your orders.
Our refund and returns policy lasts 7 days. If 7 days have passed since you received an item, we can’t offer you a full refund or exchange.
All our products are backed with a money-back guarantee before they are shipped. Just send us a message on the Contact Us page and we will refund the purchase price.
You can view our full refund and returns policy here.
Customers will receive a shipping confirmation email with a tracking number once the order has been dispatched. This allows customers to track the status of their shipment in real-time.
You can view our full shipping policy here.
Ensuring the security of your purchase on our website is a top priority for us. We have implemented various measures to provide a secure and safe shopping experience. Here’s how you can be confident in the security of your purchase:
Secure Connection (HTTPS):
Our website uses a secure and encrypted connection (HTTPS) to protect the transmission of your data. This encryption ensures that any information you enter, such as personal details and payment information, is securely transmitted between your device and our servers.
Payment Security:
We prioritize the security of your payment information. Our website employs industry-standard secure payment gateways that adhere to strict security protocols. This includes encryption technologies to safeguard your credit card and financial details during the payment process.
Privacy Protection:
Your privacy is important to us. We have a comprehensive Privacy Policy that outlines how your personal information is collected, used, and protected. We do not sell or share your information with third parties without your consent.
Regular Security Audits:
We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems. This proactive approach helps us stay ahead of potential security threats.
Data Integrity:
We maintain the integrity of your data by employing secure storage practices. Your order details, account information, and other sensitive data are stored securely to prevent unauthorized access.
User Account Protection:
Your user account is protected by strong authentication measures. We recommend using a unique and secure password for your account to enhance security. Additionally, we encourage users to enable two-factor authentication if available.
Transparent Communication:
We strive to keep you informed about security measures through clear communication. Any updates, changes, or incidents related to the security of our website are promptly communicated to our users.
Trust and Reputation:
We value the trust you place in us and work diligently to maintain a positive reputation for providing secure and reliable services. Our track record and customer reviews reflect our commitment to delivering a secure online shopping environment.
Customer Support:
If you ever have concerns or questions about the security of your purchase, our customer support team is readily available to assist you. Feel free to reach out to us with any inquiries.
By incorporating these security measures, we aim to provide you with a worry-free and secure shopping experience. Your satisfaction and trust are of utmost importance to us, and we are dedicated to upholding the highest standards of security on our website.
Our Contact
Email Address
Turkey
+90 530-362-0066
UK
+44 786-467-8408
UAE
+971 54-279-4405